Terms & Conditions

Last updated: March 26, 2026

Welcome to Alex Neo Home (alexneohome.com). By accessing this website or purchasing any product, you agree to the following terms. If you don’t agree, please don’t use the site or make a purchase.

Throughout these terms, “we,” “us,” and “our” refer to Alex Neo Home. “You” refers to the visitor or customer.

1. What We Sell

Alex Neo Home sells digital products, including Notion templates, PDF planning guides, printable workbooks, and digital wall art. All products are delivered electronically — there are no physical goods shipped.

2. Purchases & Delivery

When you complete a purchase, you’ll receive your product via instant download link or email. Delivery is considered complete once the download link or access instructions have been made available to you. Please make sure the email address you provide at checkout is correct — we can’t be responsible for delivery issues caused by typos or incorrect information.

3. Pricing & Payment

All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue products at any time. Payment is processed through our third-party payment provider at checkout. We do not store your credit card or payment details directly.

4. Refunds & Returns

Because all of our products are digital and delivered instantly, all sales are generally final. For full details — including the exceptions we do make — please see our Refund & Returns Policy.

5. How You May Use Our Products

When you purchase a product from Alex Neo Home, you receive a personal, non-exclusive, non-transferable license to use it. That means:

• You may use the product for your own personal, non-commercial purposes.
• You may print digital wall art files for your own home or as a personal gift.
• You may not resell, redistribute, or share your purchased files with others.
• You may not claim any product as your own work or use it to create a competing product.
• You may not upload files to any platform where others can download them — free or paid.

If you’d like to use a product in a way that falls outside personal use (for example, in a commercial project or client work), please reach out to us first.

6. Intellectual Property

All content on this website — including product designs, illustrations, text, blog posts, brand assets, and code — is owned by Alex Neo Home and protected by copyright. You may not reproduce, distribute, or create derivative works from any of our content without written permission.

7. Your Account

If you create an account on our site, you’re responsible for keeping your login credentials secure. Let us know immediately if you believe someone has accessed your account without permission.

8. Third-Party Services

Some of our products require third-party platforms to function (for example, a Notion account for our templates). We are not responsible for the availability, performance, or policies of those platforms. Please review their terms separately.

Our website may also contain links to external sites. We don’t control those sites and aren’t responsible for their content or practices.

9. Disclaimer of Warranties

Our products are provided “as is.” While we do our best to ensure everything works smoothly and looks great, we don’t guarantee that our products will meet every specific expectation, or that they’ll be error-free in every environment. We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

10. Limitation of Liability

To the fullest extent permitted by law, Alex Neo Home’s total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.

11. Changes to These Terms

We may update these terms from time to time. When we do, we’ll revise the “Last updated” date at the top. Continued use of the site after changes are posted means you accept the updated terms.

12. Governing Law

These terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through good-faith negotiation before pursuing formal proceedings.