Privacy Policy

Last updated: March 26, 2026

Who We Are

Our website address is https://alexneohome.com. Alex Neo Home sells digital products — Notion templates, PDF planning guides, printable workbooks, and digital wall art — for renters decorating their spaces. This privacy policy explains what data we collect, why we collect it, and how we handle it.

What Personal Data We Collect and Why

Orders & Purchases
When you buy a product, we collect your name, email address, and billing information. This is necessary to process your payment, deliver your digital files, and provide post-purchase support. Payment is handled securely by our third-party payment provider — we never see or store your full credit card number.

Accounts
If you create an account on our site, we store the information you provide in your user profile (such as your name and email). You can view, edit, or request deletion of this information at any time by contacting us.

Newsletter
If you subscribe to our “Cozy Renter” newsletter, we collect your email address. You can unsubscribe at any time using the link at the bottom of every email.

Contact Forms & Emails
When you reach out to us via email or a contact form, we collect the information you include in your message so we can respond and keep a record of the conversation.

Cookies

If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and display preferences. Login cookies last for two days, or two weeks if you select “Remember Me.” Screen options cookies last for one year. Logging out removes the login cookies.

We also use cookies for:

• Cart & session: Keeping track of your shopping cart while you browse.
• Analytics: Understanding how visitors use our site so we can improve it (via tools like Google Analytics).

You can disable cookies in your browser settings, though some features (like the shopping cart) may not work as expected.

Embedded Content From Other Websites

Some pages on this site may include embedded content — such as videos, images, or interactive tools. Embedded content from other websites behaves the same way as if you visited those sites directly: they may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.

Who We Share Your Data With

We do not sell, rent, or trade your personal information. We share data only with the trusted third-party services required to run our store:

• Payment processors (e.g., Stripe, PayPal) — to securely handle transactions.
• Email service providers — to send order confirmations, download links, and newsletters.
• Analytics tools (e.g., Google Analytics) — to understand site traffic and improve the experience.
• Hosting & platform providers — to serve and maintain our website.

Each service only receives the data needed to perform its function and is not permitted to use your information for other purposes. If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We keep your order information and account data for as long as needed to fulfill our business, legal, and accounting obligations — such as providing purchase records, handling support requests, and complying with tax requirements.

For users who register on our site, we store the personal information provided in their user profile until the account is deleted. Website administrators can also view and edit this information.

If you’d like us to delete your data sooner, email us and we’ll take care of it — unless we’re legally required to retain it.

What Rights You Have Over Your Data

If you have an account on this site or have made a purchase, you can request:

• An exported file of the personal data we hold about you.
• Correction of any inaccurate information.
• Deletion of your personal data — this does not include data we are required to keep for administrative, legal, or security purposes.
• Withdrawal of consent for marketing emails at any time.

To exercise any of these rights, email us at hello@alexneohome.com. We’ll respond within 30 days.

Where Your Data Is Sent

Your data may be processed by third-party services (payment processors, email platforms, analytics tools) that operate servers outside your country of residence. These services are selected for their security and compliance standards.

Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we’ll revise the “Last updated” date at the top. Continued use of the site after changes are posted means you accept the updated policy.