Thank you for shopping at Alex Neo Home. Because our products are digital and delivered via instant download or access link, we maintain a strict No Refund and No Return policy.
1. Digital Nature of Products
All sales are final. Once a digital product has been purchased and the download link or access has been provided, it is considered “used.” Unlike physical goods, digital assets cannot be returned to us to be restocked.
2. Purchase Responsibility
Before completing your purchase, please ensure that:
- You have read the full product description.
- You understand the software requirements (e.g., a Notion account, PDF reader, or specific file types for printing).
- You have reviewed any preview images or feature lists provided on the product page.
3. Exceptions & Technical Support
While we do not offer refunds for a change of mind or accidental purchases, your satisfaction is important. We will address the following issues on a case-by-case basis:
- Corrupted Files: If a file is damaged or will not open, please contact us within 7 days of purchase. We will verify the error and provide a functional replacement.
- Duplicate Purchases: If you accidentally purchased the exact same digital item twice in two separate transactions, please reach out with both order numbers for a refund on the duplicate.
- Access Issues: If you did not receive your download email or the link is broken, we will assist you in regaining access to your files.
4. How to Contact Us
If you have any issues accessing your digital products, please reach out to our support team.
- Email: hello@alexneohome.com
- Response Time: We typically respond to all inquiries within 24–48 hours (Monday–Friday).